Customer Service

Get a question? Got a problem?
Email
sales@aylesburyskateboards.co.uk
Phone 01296 395562
Address Unit 6, Duck Farm Court, Station Way West, Aylesbury HP20 2SQ

Terms and Conditions of Sale:

The following terms and conditions apply to all transactions with Aylesbury Skateboards. Using this site indicates your acceptance of these terms and conditions. Placing an order indicates your acceptance and the terms and conditions.

Description of Goods Product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of Aylesbury Skateboards is that all information on the website should be as accurate and up to date as possible. We cannot guarantee the reliability or the accuracy of the information contained within its pages. Actions taken by the user of the website are the responsibility of the individual. Images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. We will supply the product as supplied to us by the manufacturer.

Prices & Pricing Errors, if a pricing change or error has occurred we will notify you of these changes. In all cases we will inform you of the correct price and give you the opportunity to cancel the order.

Money back guarantee Up to 7 days after receiving your order a full refund is available excluding the carriage charge. This money back guarantee only applies if the goods are returned fully boxed and undamaged including packaging and instructions etc.

Payment Methods We accept PayPal, Visa, MasterCard, Switch, Solo, Electron and Amazon Checkout as forms of payment. Your order will only be processed once authorisation of your payment has been properly received.

Availability of Goods:

All products are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them.

Guarantees:

All products supplied are covered by the terms and conditions of the manufacturers guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. We do not except responsibility for any faults, damage or problems to products not supplied by ourselves.

 

Returns and Refunds

You have the right to cancel your order within 14 working days from delivery under our money back guarantee. You must notify us by email of your intention to cancel within 14 working days from delivery. After notification you may return the goods with a copy of the receipt within the following 14 days.

  • Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
  • Goods must be complete, unused, and in 'AS NEW' condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
  • Goods must be returned to our Returns Department within 7 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
  • Any 'FREE GIFTS' with the products must also be returned.

Please note: You must organise the return the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

Refunds:

 Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

  • Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition. All tags should be in place.
    You will be refunded the full invoice amount less cost of delivery.
  • Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of accessories.
  • Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods may be returned back to you and the cost of delivery charged to your account or a 20% restocking fee may be applied.

Please note: Any postage costs incurred will not be refunded. 

Frequently Asked Questions: 
Q: I have a problem with my order.
A: Please contact us on sales@aylesburyskateboards.co.uk