Returns and Refunds
You have the right to cancel your order within 14 working days from delivery under our money back guarantee. You must notify us by email of your intention to cancel within 14 working days from delivery. After notification you may return the goods with a copy of the receipt within the following 14 days.
- Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
- Goods must be complete, unused, and in 'AS NEW' condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
- Goods must be returned to our Returns Department within 7 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
- Any 'FREE GIFTS' with the products must also be returned.
Please note: You must organise the return the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
- Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition. All tags should be in place.
You will be refunded the full invoice amount less cost of delivery.
- Goods received back complete as NEW and unused and in original box and packaging but with accessories missing
Please note: Any postage costs incurred will not be refunded.
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